Mar
04
Bank of America: Sending Customer Satisfaction Surveys to a Spamtrap
Today Bank of America sent a customer satisfaction survey reminder to the same spamtrap via ESP Real Magnet that it has been emailing or months via ESP ExactTarget.
Dec
07
Bank of America: Transactional Email to a Spamtrap :(
Bank of America is sending non-bulk transactional emails to an email address that was closed in 2008, and that subsequently rejected all email for a period of over a year before being re-enabled as a spamtrap. The email contains a customer name and the last four digits of a credit card number. :/ This is not spam; the email was not bulk. However, if Bank of America were paying attention to bounces, it should long since have realized that this email address was not receiving its notifications. Bank of America needs to verify its customer list NOW to fix this security breach. The ESP is ExactTarget.