JAM Software: sending to outdated addresses, not respecting opt-out
JAM Software are mailing addresses at a domain they know to have changed hands. They’re ignoring the opt-out, too. So, it’s just spam now. I’ve also forwarded one of these (in Dec 2010) to the person named in the mail at his current address; no reaction, and mail to this outdated address continues, too.
Spamming IP: 212.18.213.197
Spam headers:
From sales@jam-software.com Thu Dec 22 16:41:58 2011 Return-Path: <sales@jam-software.com> Received: from mail.jam-software.de (mail.jam-software.de [212.18.213.197]) by mail.atrotossavainen.fi (Postfix) with ESMTP id 282817CC198 for <x@atro.fi>; Thu, 22 Dec 2011 16:41:58 +0200 (EET) X-Process: ESTProcessDone X-Backup: ESTBackupDone Received: from FALK2 (192.168.123.129) by Merkur.intranet.jam-software.com (192.168.123.87) with Microsoft SMTP Server id 14.1.323.0; Thu, 22 Dec 2011 15:41:56 +0100 From: JAM Software Sales Team <sales@jam-software.com> Subject: JAM Software says thank-you and wishes a happy holiday To: Name Omitted <x@atro.fi> Content-Type: multipart/alternative; charset="utf-8"; boundary="fU6v4HKGv9rwbTvVXv23NXnAief=_k2fZp" Reply-To: <sales@jam-software.com> Date: Thu, 22 Dec 2011 15:41:56 +0100 Message-ID: <34969614731@falk2.intranet.jam-software.com> MIME-Version: 1.0 Status: O Content-Length: 43017 Lines: 829
Human-readable spam content:
Online View <http://www.jam-software.com/company/newsletter_archive.php?folder=02_11&cp=Newsletter_1211&cp_kwd=Online_EN>
JAM Software <http://www.jam-software.com/?cp=Newsletter_1211&cp_kwd=Home_EN>Customer Area <https://www.jam-software.de/customers/user.php?user=128826&newsletter=7a9900a4e2abfe6c07fc481bbf250ed0&language=EN&cp=Newsletter_1211&cp_kwd=Login_EN> |
Online Shop <https://www.jam-software.de/customers/prices.php?user=128826&newsletter=7a9900a4e2abfe6c07fc481bbf250ed0&language=EN&cp=Newsletter_1211&cp_kwd=Login_prices_EN>line.jpg
Newsletter
icon_bells.pngDecember 2011line_arrow.jpg
Just to say Thank-You!
Dear Customer,
Thank you very much for enabling us to do with joy what we can do best: Developing software that helps you to deal with all the difficulties in the IT world.
During every year new requirements regarding IT appear and existing demands grow: Increasing data volumes have to be controlled, your expanding clientele wants to be informed and attended or your existing software projects have to be adapted to the new 64bit OS architecture.You can stay calm, we have some solutions:
TreeSize Professional V5.5 <#TreeSize> – Deduplication and quotas
SmartSerialMail V6.0 <#SmartSerialMail> – more HTML-comfort and a fresh look
ShellBrowser Delphi Edition V8.0 <#ShellBrowser> – XE2 and 64bit
As the time to Christmas flies by, we do not want to pinch off too much of your precious time and tried to keep this newsletter short.
More detailed information is always available under:www.jam-software.com <http://www.jam-software.com/?cp=Newsletter_1211&cp_kwd=Home_EN>
Thank you very much for the good cooperation in 2011!
On behalf of the whole JAM Software team I wish you a Merry Christmas and a Happy New Year!
Falk-Rafael Bubacz
(Vertriebsleitung)[And a lot more that was omitted.]
You receive this email because you have a business relation with JAM Software or subscribed to our newsletter. Your contact data, especially your email address, will be used exclusively for sending you new information about products or special offers by JAM Software. JAM Software will not pass any information to third parties. Please find our complete privacy policy here <http://www.jam-software.com/company/privacy.shtml?cp=Newsletter_1211&cp_kwd=Privacy_EN>.
JAM Software GmbH ??? Max Planck Str. 22 ??? 54296 Trier ??? Germany ??? Telephone +49-651-145653-0
sales@jam-software.com <mailto:sales@jam-software.com> ??? Commercial Register No: HRB 4920 (AG Wittlich)microsoft.gifintel.gifembarcadero.gif
Opt-out on March 26, 2010. I don’t think I have any bounces for this. There is no RFC-Ignorant correlation of it either, so I figure it’s been delivered.
From atro.tossavainen at atro.fi Fri Mar 26 13:43:04 2010 Date: Fri, 26 Mar 2010 13:43:04 +0200 From: Atro Tossavainen <atro.tossavainen at atro.fi> To: JAM Software Sales Team <sales@jam-software.com> Cc: postmaster@jam-software.com Subject: Re: JAM Software - Smart software for secure communication and storage Message-ID: <20100326114304.GA11827 at 1655mc-node1.atrotossavainen.fi> References: <46925986288407@Alice.intranet.jam-software.com> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline In-Reply-To: <46925986288407@Alice.intranet.jam-software.com> User-Agent: Mutt/1.4.2.2i Status: RO Content-Length: 974 Lines: 23 On Fri, Mar 26, 2010 at 10:48:13AM +0100, JAM Software Sales Team wrote: > JAM Software > > Dear Customers of JAM Software, You're trying to mail something to addresses @atro.fi. Savon Voima (a power generation company in eastern Finland) gave up this domain name on August 31, 2009. It properly expired after the three month probationary period on November 30, 2009. On December 29, 2009, I registered it for myself as a private person. All email that you send to addresses @atro.fi is bounced with 550 5.1.1 No such user at the present time, which should be the final clue that you need to manage mailing list hygiene properly. In a bit, I will be turning on catchall on the domain and all mail sent to those addresses will feed the spam database of a fairly well known international DNSBL. Sending any mail at all to previous addresses of Savon Voima employees will result in DNSBL listings for spam after that. Thank you for attending to this. Atro Tossavainen
I have a response.
A certain Herr Bubacz appears to think that refusal to use unsubscribe links is the same as inability to do so. He also seems to think that recipients of spam should shut up and eat it. He *also* seems to think that public complaints about spam violate some sort of data privacy law.
As we Americans like to stay, three strikes and you’re out.
I’d suggest that JAM Software might want to send somebody *else* to respond to this issue, preferably somebody who understands spam issues and hasn’t got a great big chip on his or her shoulder. :/
Why, what, who, who better than the Director of Sales?
Grüezi Falk-Rafael,
I don’t unsubscribe from mail I didn’t subscribe to. See my blogger profile here.
But I might occasionally take it upon myself to kindly let various people know that the domain has changed hands so that they might follow the requirements of the Data Protection Directive and no longer process outdated or erroneous personal data, which is what you appear to be doing.
I let you know about that on March 26, 2010. You didn’t listen, and now you’re here whining about it.
“Their” personal data? “x@atro.fi” doesn’t very much qualify as personal, so excuse me íf I have to LOL a little here.
It bears to be mentioned that Savon Voima Oyj made a conscious decision to abandon the use of the domain name atro.fi towards the end of August 2009. Whatever follows is similarly a conscious decision by them. But you’re welcome to let them know. It’s not like they don’t know – I have been in touch with them at the time because I specifically inquired (during the quarantine period) whether I might have the domain for myself afterwards.
Mit freundlichen Grüssen,
Atro
> Grüezi Falk-Rafael,
“Grüezi” means “Hello” in Switzerland. Jam Software is not a Swiss company; it is located in Germany, where you would say “Hallo”.
> I don’t unsubscribe from mail I didn’t subscribe to. See my blogger profile here.
I can second that, I never unsubscribe as well to mailings I have never opted-in to. Is it that difficult to automatically delete addresses that get a “User not known” error?
As a side note, I use software from Jam and I find it really good, but their answer is worse than most I have read before.
Of course I can’t know if they tried to send any mail during September 1, 2009 to December 28, 2009, which is when the domain didn’t have any mail servers at all and any attempts to send mail would have been met with “domain not found”, which should have led to the removal.
I’m quite sure they didn’t mail anything between December 29, 2009 and mid-March 2010, which is when they would have received a
550 5.1.1 No such userfrom my mail server. After all, on March 26, 2010, I had an actual message text that I could reply to. But anyway: I responded, told them the domain has changed hands, and that should have been the end of the story. It wasn’t.From sales@jam-software.com Fri Mar 26 11:48:19 2010
From sales@jam-software.com Mon Jun 28 17:31:44 2010
From sales@jam-software.com Mon Jun 28 18:01:06 2010
From sales@jam-software.com Wed Dec 8 18:16:36 2010
From sales@jam-software.com Mon Apr 11 14:06:08 2011
From sales@jam-software.com Thu Dec 22 16:41:58 2011