Motorola? WTF?

Why is Motorola spamming spamtraps via Eloqua (a large ESP)? This is highly unusual behavior for a legitimate company, even one that sends opt-out bulk email (spam). This mail blast hit three of my spamtraps, and several spamtraps of other anti-spammers whom I know personally. Normally this indicates a purchased list.

Sending IPs: 204.92.31.59-204.92.31.61

Spam Sample:

Actual Headers:

Received: from mail01.rm.motorolasolutions.com (mail01.rm.motorolasolutions.com [204.92.31.59])
        by <xxx> (Postfix) with ESMTP id CF78B7C009F
        for <xxx>; Thu,  6 Oct 2011 12:xx:xx -0500 (CDT)
DKIM-Signature: <xxx>
Message-ID: <xxx>
MIME-Version: 1.0
From: "Motorola Solutions" <info@rm.motorolasolutions.com>
To: <xxx>
Reply-To: "Motorola Solutions" <info.na@motorolasolutions.com>
Date: 6 Oct 2011 13:xx:xx -0400
Subject: =?utf-8?B?UmV0YWlsIElzIENoYW5naW5nLiBXaGF04oCZcyBZb3VyIEJ1c2luZXNzIE1pc3Npbmc/?=
Content-Type: multipart/alternative;
 boundary=--boundary_<xxx>

Readable Email:

From: Motorola Solutions <info@rm.motorolasolutions.com>
To: <spamtrap>
Subject: Retail Is Changing. What’s Your Business Missing?
Reply-To: Motorola Solutions <info-na@rm.motorolasolutions.com>

If you have trouble viewing this email, read the online version.

Motorola Solutions Logo

Change The Way You Do Retail

Whats Your Business Missing?

Today’s customers demand a richer, more rewarding shopping experience. Equipping your team with tablets can satisfy that demand, but consumer tablets lack features retailers need. When you use a device that’s secure, flexible and dependable, you can move your business forward. Download the ABI Research whitepaper and discover what today’s tablets are missing.

Retail is Changing. Change With it. Download the ABI Research Whitepaper.

Motorola values your privacy. Please click the following links for more information on our Privacy Policy and to view our Terms of Use.

Click here to submit any questions concerning our privacy policy or if you would like to unsubscribe from receiving future e-mails from Motorola Solutions, Inc. If you would like to unsubscribe from receiving e-mails for this campaign only, click here.

MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2011 Motorola Solutions, Inc. All rights reserved.

Inquiries or requests to unsubscribe from (“opt-out” of) communications from Motorola may also be mailed to:

Motorola Solutions, Inc.
Attention: Privacy Compliance Program
P.O. Box 10551v
Scottsdale, Arizona 85271-0551
USA

2 Responses to Motorola? WTF?

  1. An anti-spammer friend who also received this spam reported it to Eloqua. Within a couple of hours an abuse representative contacted him and notified him that Eloqua had suspended Motorola’s account pending an investigation. Because this spam was sent to an unusually dirty list, Eloqua probably received a number of complaints. However, I’m impressed with their swift response to a complaint from an individual who is not affiliated with a major blacklist or reputation service.

    Nicely done, Eloqua. ESPs, take note: this is how to handle complaints after a customer slips you a dirty list full of spamtraps. 🙂 Now, Motorola needs to speak up and tell us what happened, and why we should trust them not to do this again.

    • Eloqua is decent as ESPs go. I do not see a great deal of spam from them, and when I’ve reported it even from my mum’s email address, they stopped the spam.

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