Regus: still at it

In reference to my Oct 26 post. I called and opted out and explained why they were misfiring. They promised to take care of it. Here’s the value of that promise.

Spamming IP: France Telecom’s outbound SMTP,
(The apparent ACER PC that connected to their mail server is a customer IP in Caen.) domain name pointer

Spam headers:

From  Thu Nov 17 11:03:12 2011
Return-Path: <>
Received: from ( [])
        by (Postfix) with ESMTP id B26F9794FEE
        for <the same address as before>; Thu, 17 Nov 2011 11:03:11 +0200 (EET)
Received: from E0005-PC-ACER ([])
        by mwinf5d04 with ME
        id y8y01h00V1UDZko039394i; Thu, 17 Nov 2011 10:03:10 +0100
From: "REGUS" <>
To: the same address as before
Subject: =?utf-8?Q?Yritysosoite_keskeisess=C3=A4_sijainnissa_edullisesti?=
Date: Thu, 17 Nov 2011 10:03:00 +0100
Mime-Version: 1.0
Message-ID: <20111117085752.AEB3546E71@E0005-PC-ACER.home>
Content-Type: multipart/alternative;
Content-Length: 45540
Lines: 838

Human-readable spam content: None. Multipart/alternative MIME type with a completely empty text/plain part. The HTML part is practically identical to the one seen before.

7 Responses to Regus: still at it

  1. Atro, do you know of any other spamtraps that are receiving this spam? Local spammers are hard for us to nail for lack of the right spamtraps. This company is not living up to its responsibilities to allow people to opt-out, however. That makes their spam especially bad, in the same class as spam from botnets which make no pretense of following local laws or the express wishes of their victims.

  2. Unfortunately I have no idea who else they might be hitting. As far as I can see, this is a very low frequency transmission. It is perfectly possible that they didn’t send anything at all during the time the address was out of use and hence would not have had a chance to get a bounce; on the other hand, sending anything to “customerservice@” sounds like a dead ringer to me, not the least because the matter clearly has nothing to do with the customer service department of any business…

  3. Hi Atro

    My name is Gabriel and I work for Regus. This claim has been looked into and we will request your contact email to be removed by anyone of Regus’ exterior partners.

    – In case of multinational data transactions, the law of the last “data controller” (in this case, Regus), applies : i.e. French law applies, and French law is OPT-OUT for BtoB!)

    Also OPT OUT is the legal rule IN FINLAND ! And every email of yours give opportunity to opt’out, so, you are 100% under legal rules…

    Hope that helps.


    • Hello Gabriel. Thank you for popping by, and thanks for your comment. No thanks for your arrogant attitude, unfortunately.

      You’re not altogether correct here. You see, this is not B2B. The domain is owned by a private person as of December 29, 2009.

      In Finland, spam to private persons is forbidden (opt-in regime). See Section 26 of the Act I linked to. As of September 1, 2009, the domain is no longer owned by a business. As of December 29, 2009, which is when it was re-registered by somebody else but the original owners, a private individual, every address under it is a private address that requires opt-in for commercial email to it to be legal. Moreover, I am a private individual and I don’t provide “customer service”, which is the address that you are spamming.

      In general, I don’t opt out of mails I didn’t opt in to. But I did in fact give your local office a call on October 26, 2011, and they promised to take care of the matter, so I did in fact opt out, and you failed to respect it.

      I would appreciate it if you took your French attitude somewhere else and started respecting my inbox. If my business ever needs a temporary location, a Regus office it will never be.

    • I’m not the party that you are spamming, Gabriel, but I didn’t find that helpful. French law may allow B2B opt-out, but it’s still spam. It’s just spam that your local police won’t prosecute. We deal with that difference in the United States as well, with its miserably weak and well-named CAN-SPAM law.

      Fortunately, it’s easy to deal with spam from known IPs. If you’re a mail administrator of a company being spammed, you can just drop the IPs in your router DENY tables and forget about it. If you’re an individual, you can tell your spam filters to filter it out. The law might allow you to send spam; it does not oblige anybody even inside France to accept it or read it.

      You might want to reconsider your position.

  4. Pingback: Regus Group: Where no means yes and all criticism falls on deaf ears » MainSleaze

  5. Pingback: Regus Finland Oy / Regus Group: Disrespecting opt-out and all that » MainSleaze

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