Convio: Using E-Pended Lists?

Convio, a company that provides donor contact and coordination software for non-profit organizations, is sending bulk email to a long-closed email address that, when live, was a role address rather than an individual email address. This email address was used to receive email, but not to send email. It would never have subscribed to receive email from Convio or any other person or company. The name in the email was not associated in any way with this email address; it appears to have been added later, likely via an e-pending process. Their ESP is Eloqua.

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